Client Charter

The realisation that the users of UTM Library require efficient and quality services in their search for information, the staff of the library is very committed in their effort to provide continuous approved quality service to meet their needs. We pledge to deliver excellent service and execute the responsibilities entrusted in the following manner.

  • Provide quality service that meets the needs and satisfaction of our clients by :
  • Incorporate ethical and positive values in their services
  • Initiate continuous changes to improve their services
  • Upgrade skills and credibility of staff through training
  • Ensure that the UTM Library environment is safe and condusive

 

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