{"id":1581,"date":"2018-12-05T01:47:35","date_gmt":"2018-12-05T01:47:35","guid":{"rendered":"http:\/\/library.utm.my\/main-site-clone\/?page_id=1581"},"modified":"2025-09-26T15:58:12","modified_gmt":"2025-09-26T07:58:12","slug":"client-charter","status":"publish","type":"page","link":"https:\/\/library.utm.my\/main-site-clone\/client-charter\/","title":{"rendered":"Client Charter"},"content":{"rendered":"[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ background_color=”#5e0019″ min_height=”70px” height=”70px” max_height=”80px” custom_padding=”0px|0px|0px|0px|false|false” global_module=”2744″ collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_menu menu_id=”8″ submenu_direction=”downwards” fullwidth_menu=”on” dropdown_menu_bg_color=”rgba(0,0,0,0.8)” dropdown_menu_line_color=”#e02b20″ admin_label=”Fullwidth Menu” _builder_version=”4.27.4″ menu_font=”|600|||||||” menu_text_color=”#ffffff” background_color=”#5e0019″ text_orientation=”center” z_index_tablet=”500″ menu_text_shadow_horizontal_length_tablet=”0px” menu_text_shadow_vertical_length_tablet=”0px” menu_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Hero Section” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#f4f0e9 30%|rgba(244,240,233,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#f4f0e9″ background_color_gradient_start_position=”30%” background_color_gradient_end=”rgba(244,240,233,0)” background_image=”https:\/\/library.utm.my\/main-site-clone\/wp-content\/uploads\/sites\/113\/2019\/08\/DSC_0940.jpg” height=”265px” custom_margin=”|||” custom_padding=”2.9%|0px|0%|0px||” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”off|desktop” admin_label=”Hero Area” _builder_version=”4.16″ custom_margin=”83px|auto||auto||” custom_padding=”0px|0px|0px|0px||” animation_style=”slide” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Hero Title” _builder_version=”4.16″ text_font=”Playfair Display||||||||” header_font=”Poppins|700||on|||||” header_text_color=”#e09900″ header_font_size=”60px” header_letter_spacing=”-3px” header_line_height=”1.1em” custom_margin=”-28px|||||” custom_padding=”||0px|||” animation_style=”slide” animation_direction=”left” animation_intensity_slide=”5%” animation_starting_opacity=”100%” text_font_size_last_edited=”off|desktop” header_font_size_tablet=”” header_font_size_phone=”60px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]\n

CLIENT CHARTER<\/span><\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Our Specialties Section” _builder_version=”4.16″ custom_padding=”110px||110px||true|” global_colors_info=”{}”][et_pb_row admin_label=”Title Area” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Open Sans||||||||” header_2_text_align=”center” header_2_font_size=”24px” header_2_line_height=”1.3em” custom_margin=”-83px||20px|||” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”30%” animation_starting_opacity=”100%” global_colors_info=”{}”]\n

The realisation that the users of UTM Library require efficient and quality services in their search for information, the staff of the library is very committed in their effort to provide continuous approved quality service to meet their needs. We pledge to deliver excellent service and execute the responsibilities entrusted in the following manner.<\/h2>\n[\/et_pb_text][et_pb_divider color=”#2a2a2a” divider_weight=”3px” _builder_version=”4.16″ max_width=”50px” module_alignment=”center” custom_margin=”||10px|” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”30%” animation_starting_opacity=”100%” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Subtitle” _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” text_orientation=”center” max_width=”700px” module_alignment=”center” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”20%” animation_starting_opacity=”100%” global_colors_info=”{}”]\n

Provide quality service that meets the needs and satisfaction of our clients by :<\/span><\/p>\n

– Incorporate ethical and positive values in their services<\/span>
– Initiate continuous changes to improve their services<\/span>
– Upgrade skills and credibility of staff through training<\/span>
– Ensure that the UTM Library environment is safe and condusive<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/library.utm.my\/main-site-clone\/wp-content\/uploads\/sites\/113\/2024\/07\/Piagam_Pelanggan-SLA-JPUTM_2024_2_optimized_3000.png” title_text=”Piagam_Pelanggan-SLA-JPUTM_2024_2_optimized_3000″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Our Specialties” _builder_version=”4.16″ custom_margin=”40px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/library.utm.my\/main-site-clone\/wp-content\/uploads\/sites\/113\/2020\/02\/client-charted-1-copy.jpg” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.27.4″ animation_direction=”top” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/library.utm.my\/main-site-clone\/wp-content\/uploads\/sites\/113\/2020\/02\/student-visit-copy.jpg” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.27.4″ global_colors_info=”{}” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/library.utm.my\/main-site-clone\/wp-content\/uploads\/sites\/113\/2020\/02\/student-book-copy.jpg” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.27.4″ animation_direction=”top” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default”][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” animation_style=”fade” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

CLIENT CHARTERThe realisation that the users of UTM Library require efficient and quality services in their search for information, the staff of the library is very committed in their effort to provide continuous approved quality service to meet their needs. We pledge to deliver excellent service and execute the responsibilities entrusted in the following manner.Provide […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/library.utm.my\/main-site-clone\/wp-json\/wp\/v2\/pages\/1581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/library.utm.my\/main-site-clone\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/library.utm.my\/main-site-clone\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/library.utm.my\/main-site-clone\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/library.utm.my\/main-site-clone\/wp-json\/wp\/v2\/comments?post=1581"}],"version-history":[{"count":0,"href":"https:\/\/library.utm.my\/main-site-clone\/wp-json\/wp\/v2\/pages\/1581\/revisions"}],"wp:attachment":[{"href":"https:\/\/library.utm.my\/main-site-clone\/wp-json\/wp\/v2\/media?parent=1581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}