{"id":10728,"date":"2021-12-20T07:57:13","date_gmt":"2021-12-19T23:57:13","guid":{"rendered":"https:\/\/library.utm.my\/utmlibrarynews\/?p=10728"},"modified":"2021-12-20T07:57:13","modified_gmt":"2021-12-19T23:57:13","slug":"bengkel-pengurusan-komunikasi-perhubungan-pelanggan","status":"publish","type":"post","link":"https:\/\/library.utm.my\/utmlibrarynews\/2021\/12\/20\/bengkel-pengurusan-komunikasi-perhubungan-pelanggan\/","title":{"rendered":"Bengkel Pengurusan Komunikasi &amp; Perhubungan Pelanggan"},"content":{"rendered":"<p style=\"text-align: justify\">Pada 9 November 2021 telah diadakan <span class=\"il\">Bengkel<\/span> <span class=\"il\">Pengurusan<\/span> <span class=\"il\">Komunikasi<\/span> &amp; <span class=\"il\">Perhubungan<\/span> <span class=\"il\">Pelanggan melibatkan semua staf perpustakaan di Johor Bahru, Kuala Lumpur dan Pagoh yang diadakan secara dalam talian menerusi aplikasi Webex. Fasilitator ialah\u00a0<\/span>Prof Dr Nik Hasnaa binti Nik Mahmood dari Jabatan Sains, Pengurusan dan Reka Bentuk UTM Razak Fakulti Teknologi dan Informatik.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10734 size-full\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/asd-2-e1637197302242.jpg\" alt=\"\" width=\"1280\" height=\"720\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/asd-2-e1637197302242-1280x720.jpg 1280w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/asd-2-e1637197302242-980x551.jpg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/asd-2-e1637197302242-480x270.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, 100vw\" \/><\/p>\n<p style=\"text-align: justify\">Terdapat lima topik utama yang disampaikan oleh Prof Dr Nik Hasnaa binti Nik Mahmood\u00a0dalam bengkel ini iaitu kepentingan komunikasi, model\/kaedah komunikasi, analisis gangguan komunikasi, keberkesanan komunikasi dan kepentingan komunikasi kepada pelanggan. Sebagai pengenalan, komunikasi secara ringkasnya adalah pertukaran fikiran, mesej dan maklumat melalui percakapan, isyarat dan juga tingkah laku.\u00a0Komunikasi terbahagi kepada empat tahap iaitu intra peribadi, antara peribadi, kumpulan dan organisasi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10732 size-full\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwe-e1637197226302.jpg\" alt=\"\" width=\"1280\" height=\"665\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwe-e1637197226302.jpg 1280w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwe-e1637197226302-980x551.jpg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwe-e1637197226302-480x270.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1280px, 100vw\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10731 size-full\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwd-e1637197255709.jpg\" alt=\"\" width=\"1280\" height=\"665\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwd-e1637197255709.jpg 1280w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwd-e1637197255709-980x551.jpg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qwd-e1637197255709-480x270.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1280px, 100vw\" \/><\/p>\n<p>Beberapa aktiviti \u00a0turut dirangka supaya peserta kekal fokus disamping dapat mengukuhkan kefahaman terhadap maklumat yang disampaikan. \u00a0Antaranya ialah peserta dikehendaki menyenaraikan maklumat ringkas kenalan rapat di perpustakaan untuk mengetahui sejauh mana maklumat yang diterima dan diberi sepanjang komunikasi dijalankan antara dua pihak,\u00a0Eysenck Personality Test dan teka gambar.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10735 size-full\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qrq-e1637197530353.jpg\" alt=\"\" width=\"1280\" height=\"825\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qrq-e1637197530353-1280x720.jpg 1280w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qrq-e1637197530353-980x551.jpg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2021\/11\/qrq-e1637197530353-480x270.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, 100vw\" \/><\/p>\n<p style=\"text-align: justify\">Turut dikongsikan di dalam bengkel ini ialah cara-cara untuk meningkatkan tahap kepuasan pelanggan perpustakaan seperti menyediakan persekitaran yang kondusif, mendengar, memahami, menghormati, memberi maklumat yang terkini dan tepat serta sentiasa menepati masa dan sentiasa responsif terhadap pelanggan. Semoga para peserta bengkel dapat memanfaatkan ilmu yang diberikan serta mempraktikkannya dalam tugas harian di pejabat kerana kejayaan sesebuah organisasi adalah bermula dari komunikasi yang baik dalam kalangan staf.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">\n","protected":false},"excerpt":{"rendered":"<p>Pada 9 November 2021 telah diadakan Bengkel Pengurusan Komunikasi &amp; Perhubungan Pelanggan melibatkan semua staf perpustakaan di Johor Bahru, Kuala Lumpur dan Pagoh yang diadakan secara dalam talian menerusi aplikasi Webex. Fasilitator ialah\u00a0Prof Dr Nik Hasnaa binti Nik Mahmood dari Jabatan Sains, Pengurusan dan Reka Bentuk UTM Razak Fakulti Teknologi dan Informatik. Terdapat lima topik [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":10729,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[19],"tags":[267,92,94],"class_list":["post-10728","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library-event","tag-bengkel-pengurusan-komunikasi-dan-perhubungan-pelanggan","tag-perpustakaan-utm","tag-webinar-utm-library"],"_links":{"self":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/posts\/10728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/users\/86"}],"replies":[{"embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/comments?post=10728"}],"version-history":[{"count":0,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/posts\/10728\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/media\/10729"}],"wp:attachment":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/media?parent=10728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/categories?post=10728"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/tags?post=10728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}