{"id":7440,"date":"2020-11-15T14:22:15","date_gmt":"2020-11-15T06:22:15","guid":{"rendered":"https:\/\/library.utm.my\/utmlibrarynews\/?p=7440"},"modified":"2020-11-15T14:47:15","modified_gmt":"2020-11-15T06:47:15","slug":"latihan-standard-people-practice-spp-teknik-menjawab-panggilan-telefon","status":"publish","type":"post","link":"https:\/\/library.utm.my\/utmlibrarynews\/2020\/11\/15\/latihan-standard-people-practice-spp-teknik-menjawab-panggilan-telefon\/","title":{"rendered":"Latihan Standard People Practice (SPP): Teknik Menjawab Panggilan Telefon"},"content":{"rendered":"<p>Perpustakaan UTM di bawah program kualiti telah menganjurkan latihan <em>Standard People Practice<\/em> (SPP): Teknik Menjawab Panggilan Telefon. Latihan telah diadakan pada 3 November 2020 di Bilik Seminar 3, Perpustakaan Sultanah Zanariah, Johor. Latihan dikendalikan oleh Jawatankuasa Latihan SPP terdiri daripada Cik Hamizah binti Sumin, Pustakawan Kanan dan Encik Abas bin Rahmat, Pustakawan serta dibantu oleh ahli jawatankuasa kecil latihan. Latihan ini diadakan bertujuan untuk meningkatkan tahap kefahaman teknik pengendalian telefon di kalangan staf perpustakaan. Seramai 17 orang staf baharu telah hadir pada program tersebut. Pengisian latihan adalah dalam bentuk taklimat serta diikuti dengan latihan amali mengenai teknik pengendalian telefon mengikut kumpulan. Semoga program ini dapat meningkatkan kualiti pengendalian telefon di perpustakaan serta menaikkan imej UTM.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7443 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp-1-1024x768.jpg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp-1-1024x768.jpg 1024w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp-1-980x735.jpg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp-1-480x360.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<p>Encik Abas bin Rahmat sedang memberi taklimat pengenalan kepada Standard People Practice (SPP).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7453 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.33-PM-2-1024x768.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.33-PM-2-1024x768.jpeg 1024w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.33-PM-2-980x735.jpeg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.33-PM-2-480x360.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7452 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.32-PM-1024x768.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.32-PM-1024x768.jpeg 1024w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.32-PM-980x735.jpeg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.32-PM-480x360.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7446 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp4-768x1024.jpg\" alt=\"\" width=\"768\" height=\"1024\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp4-768x1024.jpg 768w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp4-480x640.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 768px, 100vw\" \/><\/p>\n<p>Latihan amali secara berkumpulan.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7449 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.35-PM-768x1024.jpeg\" alt=\"\" width=\"768\" height=\"1024\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.35-PM-768x1024.jpeg 768w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.35-PM-480x640.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 768px, 100vw\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7450 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.34-PM-768x1024.jpeg\" alt=\"\" width=\"768\" height=\"1024\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.34-PM-768x1024.jpeg 768w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.34-PM-480x640.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 768px, 100vw\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7451 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.34-PM-2-768x1024.jpeg\" alt=\"\" width=\"768\" height=\"1024\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.34-PM-2-768x1024.jpeg 768w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/WhatsApp-Image-2020-11-04-at-4.33.34-PM-2-480x640.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 768px, 100vw\" \/><\/p>\n<p>Ahli jawatankuasa kecil latihan SPP turut membantu staf baharu menguasai teknik menjawab telefon.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7445 size-large\" src=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp3-1024x768.jpg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp3-1024x768.jpg 1024w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp3-980x735.jpg 980w, https:\/\/library.utm.my\/utmlibrarynews\/wp-content\/uploads\/sites\/37\/2020\/11\/spp3-480x360.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Perpustakaan UTM di bawah program kualiti telah menganjurkan latihan Standard People Practice (SPP): Teknik Menjawab Panggilan Telefon. Latihan telah diadakan pada 3 November 2020 di Bilik Seminar 3, Perpustakaan Sultanah Zanariah, Johor. Latihan dikendalikan oleh Jawatankuasa Latihan SPP terdiri daripada Cik Hamizah binti Sumin, Pustakawan Kanan dan Encik Abas bin Rahmat, Pustakawan serta dibantu oleh [&hellip;]<\/p>\n","protected":false},"author":159,"featured_media":7447,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[19],"tags":[92,154],"class_list":["post-7440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library-event","tag-perpustakaan-utm","tag-standard-people-practice"],"_links":{"self":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/posts\/7440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/users\/159"}],"replies":[{"embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/comments?post=7440"}],"version-history":[{"count":11,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/posts\/7440\/revisions"}],"predecessor-version":[{"id":7474,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/posts\/7440\/revisions\/7474"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/media\/7447"}],"wp:attachment":[{"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/media?parent=7440"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/categories?post=7440"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/library.utm.my\/utmlibrarynews\/wp-json\/wp\/v2\/tags?post=7440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}