Frequently Asked Questions

Yes, you can register for this service by scanning this QR code.

Please visit our Library Portal at https://library.utm.my/librarian-by-appointment/ and sign up for the registration. 

You can ask our on-duty librarian about all of these possible questions.
Example : Search the subscribed online databases Navigate the online public access catalog (OCEAN) Download the online theses and exam papers Apply the information searching techniques Use the reference manager Use the plagiarism checker

1. Yes, you can request a research consultation or schedule an appointment through our Librarian by Appointment services.
2. This personalized assistance service will help users with guidance on how to use the library’s resources effectively. You may request an individual appointment with our professional librarian. It is a one-time session of up to one hour. Librarian By Appointment currently offers appointments from Sunday to Friday at 9.00 am until 4.30 pm. Appointment requests must be made at least 24 hours in advance before the actual appointment date.

You can refer to the list of upcoming classes at https://library.utm.my/user-education-program/

Yes, we do.

You can refer to the list of upcoming program at  https://library.utm.my/research-2/turnitin-utm/ or email to turnitinlib@utm.my to request a different session.

Kindly visit our library website at https://library.utm.my/user-education-program/ and register by scanning the QR Code or email to libsupport@utm.my to request a different session.

In this case, kindly email to turnitinlib@utm.my and attached your submission content in pdf format for us to take further action.

Kindly email to turnitinlib@utm.my by using your UTM email to request for student account.

If your UTM Library Class ID has expired, you need to request by email to turnitinlib@utm.my by using your UTM email to be enrolled into a new Class ID.

You are entitled for an Instructor Account.

To create the account, you need to send an email request to turnitinlib@utm.my by using your UTM email.

We do not distribute the information.

Kindly email to turnitinlib@utm.my by using your UTM email to request for student account and you will be automatically enrolled into the Class ID.

Renewals are subjected to the discretion of the lending library. Renewal requests must be made before the materials original due date.

We will hold the materials up to 7 days at the Circulation counter.

The person in charge will contact you via email once the materials are ready to be collected.

The materials will be supplied to you within 14 working days from the date of application.

You can request books and journal articles unavailable/unsubscribe by UTM Library

You may request through Interlibrary Loan service. Click here for more details https://library.utm.my/interlibrary-loan/ 

Fees/fine can currently be paid at the Library Circulation Counter.

Questions about your library account, including any preexisting fines or fees, should be directed to norhafisah@utm.my

If you are unable to return your items or if you have any questions about your account, due dates, or potential fines, please contact norhafisah@utm.my

This privilege is given to all staff and postgraduate student only.

The facility is available for renewal of materials which are not on hold by other users.
Users may renew or check date dues of items being borrowed by following these steps:
1. Click ‘My Library Account’. Enter your patron barcode and pin number .
2. Click ‘Renew My Materials’. Choose the book to be re-newed.
3. Click ‘Renew Selected Items’. Take note of the new due date.
Renewal by OPAC are allowed twice only. This service is not available for UTM Alumni membership.

You can reserve the materials out on loan via Library Account

You have to return all the books before the due date.

You may return the materials at the Circulation Counter or at any of our branch libraries.

Yes, you will receive an email reminder, 7 days before the due date.

1) Visit at our library portal at https://library.utm.my
2) Click at My Library Account
3) Use your UTMID to login to your account.
4) Go to Your Summary.

The number and duration of loans depend on the category of users as stipulated by the Library. Click here for more details.

All students, staff, and external members who have registered as members.

• How can I search for a book in the Library? (OPAC)
  1. Search the library collection using our catalog known as LESTARI-OPAC.
  2. If you have searched the catalog and are trying to figure out the status of the book (e.g. Available, Due DD/MM/YY) and/or location of the item (e.g. PSZJB) see quick guides to item status and location codes. If the book is currently on loan, you can reserve the item. However, not all items can be reserved.
  3. Once you have retrieved the book from the shelves (for Open Access items) you can check-out the item at the Circulation Counter or the self-check machine using your matric card and PIN.
  4. On the other hand, if you are not able to find the book you want, you can use our Interlibrary Loan service. This service is available to graduate student or academic/research staff, which allow them to request for item not available in UTM Library. We will try to locate the item in other academic libraries and have it delivered to UTM Library. Then, user can borrow the item at the Circulation Counter.

• How many books can I borrow with my library card?
  Your loan privileges or quota will vary according to your membership type.

• I am a UTM Alumni. Is it possible for me to use the library?
  Alumni are welcome to browse and consult the library collection. However, access to electronic resources can only be done within the Library premises.

• How to apply for Inter Library Loan?

*Printing services are available at level 5, Sultanah Zanariah Library.

For further information:

Tel : 07-5530188 (Circulation Desk)

       : 07-5530147 (Enquiry / Research Support)
Fax : 07-5572555

Email : lib-enquiryjb@utm.my

You can access Wi-Fi UTM by using your UTM ID and Password at Login.utm.my 

You can access Wi-Fi UTM by using your UTM ID and Password at Login.utm.my

Yes, we provide photocopy/printing services at level 5.

Users can do group work at the Discussion Room provided by the library.

1) Discussion rooms – Users can book at the Enquiries and Media Counter. Maximum users at one time is four (4) persons.
2) Carrel Rooms & Datastream Room – You can get the keys at the Enquiries and Media Counter.
3) 24 Hours Study Room – Just walk in, the room is situated beside the mosque or opposite the helipad.

The Library has a growing collection of electronic books, some of which can be downloaded. You can access the e-books collection at https://login.ezproxy.utm.my/login

If the article is unsubscribed by UTM Library, you cannot download it. However, you can apply through Interlibrary Loan to request the articles. For more details, go to https://library.utm.my/interlibrary-loan/ to use the service.

You can access UTM library subscribed databases to get the journal articles at https://login.ezproxy.utm.my/login

If this happens, kindly clear cache/browsing history and try to login again with Mozilla Firefox browser. Make sure to logout properly after accessing the online databases.

Subscribed online databases can be accessed on and off campus at https://login.ezproxy.utm.my/login

Kindly login with your UTMID credentials.

Please make sure you are at the correct site (Restricted Repository). Then you will be able to download it.

You can get previous UTM theses at http://dms.library.utm.my . Kindly login with your UTMID.

No, only questions are available.

Yes, you can download and save it.

Yes, exam papers are divided into two sections : subject categories and faculty.

You can get past year exam papers at http://dms.library.utm.my . Kindly login with your UTMID.

Basically, the library have varieties of printed collection such as books, bound journals, audio visuals, maps and aerial photographs. For more details, kindly refer at https://library.utm.my/collections/

Yes. If the item is available on shelf, you will see the Status as Open Access. If it currently on loan, the Status column will display “Due Date MM/DD/YY”.

At the moment, visitors from outside are still not permitted into the library.

1. Library users are required to wear a face mask.
2. Please maintain a distance of at least 1.5 meters between yourself and others.
3. Please take note of the barriers and distance markings at the circulation areas.
4. Do not visit the library if you are ill, especially if you have symptoms associated with a respiratory infection or general unspecific symptoms.
5. Observe the etiquette governing coughing and sneezing (use the crook of your elbow instead of your hand).
6. Use tissues once only and dispose of them safely in a closed container.
7. Avoid shaking hands.
8. Maintain good hand hygiene and wash your hands with sufficient soap and water.

Currently, there is no time limit for users to stay in the library. To minimise the risk of contact and infection, we encourage users to always wear a face mask, keep social distancing from one another and please follow the Standard Operating Procedure (SOP) at all times.

Please remember to keep a safe distance between everyone, wear a face mask at all times, and follow the current Standard Operating Procedure (SOP)

There is no limit on the number of people who can enter the library.

The library services are available for you, no matter where you are in the world. The library has online access to millions of resources including journal articles, e-books, online theses, and past year exam papers. Explore the libraries’ vast electronic collections through the library website. Ask a librarian for help finding the resources or accessing the library materials and services. Librarians are available via online chat, phone call, email, and librarian by appointment service.

At the moment, visitors from outside are still not permitted into the library.

1. Library users are required to wear a face mask.
2. Please maintain a distance of at least 1.5 meters between yourself and others.
3. Please take note of the barriers and distance markings at the circulation areas.
4. Do not visit the library if you are ill, especially if you have symptoms associated with a respiratory infection or general unspecific symptoms.
5. Observe the etiquette governing coughing and sneezing (use the crook of your elbow instead of your hand).
6. Use tissues once only and dispose of them safely in a closed container.
7. Avoid shaking hands.
8. Maintain good hand hygiene and wash your hands with sufficient soap and water.

Currently, there is no time limit for users to stay in the library. To minimise the risk of contact and infection, we encourage users to always wear a face mask, keep social distancing from one another and please follow the Standard Operating Procedure (SOP) at all times.

Please remember to keep a safe distance between everyone, wear a face mask at all times, and follow the current Standard Operating Procedure (SOP)

There is no limit on the number of people who can enter the library.

The library services are available for you, no matter where you are in the world. The library has online access to millions of resources including journal articles, e-books, online theses, and past year exam papers. Explore the libraries’ vast electronic collections through the library website. Ask a librarian for help finding the resources or accessing the library materials and services. Librarians are available via online chat, phone call, email, and librarian by appointment service.

You can access Wi-Fi UTM by using your UTM ID and Password at Login.utm.my 

Yes, you can use OCEAN to determine the specific location of the item. Simply go to  “Shelf Search System” and paste the call number of book to get the location.

You can retrieve/reset your PIN at the Circulation Counter in any of our main branch (PSZ JB, PRZS or PSZ KL). Our staff on-duty will be available to assist you.

You can access Wi-Fi UTM by using your UTM ID and Password at Login.utm.my

Yes, we provide photocopy/printing services at level 5.

Users can do group work at the Discussion Room provided by the library.

1) Discussion rooms – Users can book at the Enquiries and Media Counter. Maximum users at one time is four (4) persons.
2) Carrel Rooms & Datastream Room – You can get the keys at the Enquiries and Media Counter.
3) 24 Hours Study Room – Just walk in, the room is situated beside the mosque or opposite the helipad.

Search the library collection by using our online public access catalogue known as OCEAN (opac.utm.my)

As a UTM staff/student, you are registered as a UTM Library member. Just login to https://opac.utm.my/ using your UTM ID to activate the account.

Click here for more details https://library.utm.my/library-rule-and-etiquette/

For more details about library opening hours, kindly refer at https://library.utm.my/opening-hours/

Yes, you can register for this service by scanning this QR code.

Please visit our Library Portal at https://library.utm.my/librarian-by-appointment/ and sign up for the registration. 

You can ask our on-duty librarian about all of these possible questions.
Example : Search the subscribed online databases Navigate the online public access catalog (OCEAN) Download the online theses and exam papers Apply the information searching techniques Use the reference manager Use the plagiarism checker

1. Yes, you can request a research consultation or schedule an appointment through our Librarian by Appointment services.
2. This personalized assistance service will help users with guidance on how to use the library’s resources effectively. You may request an individual appointment with our professional librarian. It is a one-time session of up to one hour. Librarian By Appointment currently offers appointments from Sunday to Friday at 9.00 am until 4.30 pm. Appointment requests must be made at least 24 hours in advance before the actual appointment date.

You can refer to the list of upcoming classes at https://library.utm.my/user-education-program/

Yes, we do.

You can refer to the list of upcoming program at  https://library.utm.my/research-2/turnitin-utm/ or email to turnitinlib@utm.my to request a different session.

Kindly visit our library website at https://library.utm.my/user-education-program/ and register by scanning the QR Code or email to libsupport@utm.my to request a different session.

In this case, kindly email to turnitinlib@utm.my and attached your submission content in pdf format for us to take further action.

Kindly email to turnitinlib@utm.my by using your UTM email to request for student account.

If your UTM Library Class ID has expired, you need to request by email to turnitinlib@utm.my by using your UTM email to be enrolled into a new Class ID.

You are entitled for an Instructor Account.

To create the account, you need to send an email request to turnitinlib@utm.my by using your UTM email.

We do not distribute the information.

Kindly email to turnitinlib@utm.my by using your UTM email to request for student account and you will be automatically enrolled into the Class ID.

Renewals are subjected to the discretion of the lending library. Renewal requests must be made before the materials original due date.

We will hold the materials up to 7 days at the Circulation counter.

The person in charge will contact you via email once the materials are ready to be collected.

The materials will be supplied to you within 14 working days from the date of application.

You can request books and journal articles unavailable/unsubscribe by UTM Library

You may request through Interlibrary Loan service. Click here for more details https://library.utm.my/interlibrary-loan/ 

Fees/fine can currently be paid at the Library Circulation Counter.

Questions about your library account, including any preexisting fines or fees, should be directed to norhafisah@utm.my

If you are unable to return your items or if you have any questions about your account, due dates, or potential fines, please contact norhafisah@utm.my

This privilege is given to all staff and postgraduate student only.

The facility is available for renewal of materials which are not on hold by other users.
Users may renew or check date dues of items being borrowed by following these steps:
1. Click ‘My Library Account’. Enter your patron barcode and pin number .
2. Click ‘Renew My Materials’. Choose the book to be re-newed.
3. Click ‘Renew Selected Items’. Take note of the new due date.
Renewal by OPAC are allowed twice only. This service is not available for UTM Alumni membership.

You can reserve the materials out on loan via Library Account

You have to return all the books before the due date.

You may return the materials at the Circulation Counter or at any of our branch libraries.

Yes, you will receive an email reminder, 7 days before the due date.

1) Visit at our library portal at https://library.utm.my
2) Click at My Library Account
3) Use your UTMID to login to your account.
4) Go to Your Summary.

The number and duration of loans depend on the category of users as stipulated by the Library. Click here for more details.

All students, staff, and external members who have registered as members.

The Library has a growing collection of electronic books, some of which can be downloaded. You can access the e-books collection at https://login.ezproxy.utm.my/login

If the article is unsubscribed by UTM Library, you cannot download it. However, you can apply through Interlibrary Loan to request the articles. For more details, go to https://library.utm.my/interlibrary-loan/ to use the service.

You can access UTM library subscribed databases to get the journal articles at https://login.ezproxy.utm.my/login

If this happens, kindly clear cache/browsing history and try to login again with Mozilla Firefox browser. Make sure to logout properly after accessing the online databases.

Subscribed online databases can be accessed on and off campus at https://login.ezproxy.utm.my/login

Kindly login with your UTMID credentials.

Please make sure you are at the correct site (Restricted Repository). Then you will be able to download it.

You can get previous UTM theses at http://dms.library.utm.my . Kindly login with your UTMID.

No, only questions are available.

Yes, you can download and save it.

Yes, exam papers are divided into two sections : subject categories and faculty.

You can get past year exam papers at http://dms.library.utm.my . Kindly login with your UTMID.

Basically, the library have varieties of printed collection such as books, bound journals, audio visuals, maps and aerial photographs. For more details, kindly refer at https://library.utm.my/collections/

• Every new full-time/part-time off campus students and permanent staff members of UTM is issued a UTM identification card when they first register with the University. The barcode, affixed on the reverse of the card, is used to activate the member’s record.
• External Members, UTM Family Members and Corporate Members are required to bring two passport-size photographs to the library and registration can be made at the Circulation Counter during office hours.
• Membership must be renewed annually except for UTM Family Membership.
• Temporary staffs and External Members will be charged RM10.00 on replacement of membership cards.
• Membership cards are non-transferable except to Corporate Members for a fee of RM50.00.

Yes. You can visit other academic libraries for reference purpose and has to bring along the student / staff card.

Yes. If the item is available on shelf, you will see the Status as Open Access. If it currently on loan, the Status column will display “Due Date MM/DD/YY”.

The call number is displayed as Shelf Number. Please write down that particular number before searching the shelf.

LESTARI-OPAC is the online public access catalog that provides details to the library collection, including current status, location and number of copies available to ease users identifying them on the specific shelves.

LESTARI-OPAC searches almost all content from UTM Library’s printed and digital collections, including books, articles, photographs, manuscripts, data, sound recordings and much more. More details are available at www.library.utm.my

• UTM Library provides access to the Examination Papers (EXAM) database which consists of past year examination papers.The database is updated whenever the Library receives new examination papers from faculties. Please note that access to the database is restricted to the staff and student of UTM only.

  To access the database, head to the library portal.

  Click on UTM Theses & Exam Papers tab type in the E-Resources menu.

  Click Document Management System

• The UTM Library has a growing collection of electronic books, some of which can be downloaded. Check library.utm.my for titles.

No, you may not disclose your ACID credentials to another person. We are not responsible for any misuse of ACID.

• Off-Campus Access is actually a link to Ezproxy which allows user to access online resources from off campus.

You can access those databases through the library website -> Off Campus Access.

You can reserve the item online using My Accounts.

• To borrow items from UTM Library, bring them to self-checkout machines where you can check out the books using your Matric/Library card.In addition, you renew the loan TWICE, as long as there is no request for the book from other user. Renewal can be made online, under My Accounts. Make sure to have your Matric/Library card and PIN ready.For more information, please visit the Library’s website.

• You have to log in to My Accounts to renew your loans online.Each successful renewal will extend the due date or period by your normal loan period (e.g. 14 days for undergraduate) from the day you renewed the item. E.g. Today is Oct 1, if you successfully renew the item on Oct 1 and an undergraduate, the new due date will be Oct 15. Renewals are free.

• Go to My Account page by clicking Library Account -> My Account from the upper-right corner of the Library web page. If you are not already logged in, the system will prompt you to log in before you can access the My Account page. Log in with the barcode number at the back of your matric card, and PIN that have been registered.

You can retrieve/reset your PIN at the Circulation Counter in any of our main branch (PSZ JB, PRZS or PSZ KL). Our staff on-duty will be available to assist you.

Go to My Account page by clicking Library Account -> My Account from the upper-right corner of the Library web page. If you are not already logged in, the system will prompt you to log in before you can access the My Account page. Log in with the barcode number at the back of your matric card, and PIN that have been registered.

• What is My Account?
  My Account lets you view your checkouts, holds, and any fines you may have. You can also view your personal information, change your PIN, and set up your preferences.

• How to access online databases?
  Online databases can be access on and off campus at http://ezproxy.utm.my. You need to log in using your ACID credentials. Additionally, you will find links to e-resources throughout library search and Library Catalogs. Contact your preferred library or email to lib-enquiryjb@utm.my or lib-enquirykl@utm.my

• How can I search for a book in the Library? (OPAC)
  1. Search the library collection using our catalog known as LESTARI-OPAC.
  2. If you have searched the catalog and are trying to figure out the status of the book (e.g. Available, Due DD/MM/YY) and/or location of the item (e.g. PSZJB) see quick guides to item status and location codes. If the book is currently on loan, you can reserve the item. However, not all items can be reserved.
  3. Once you have retrieved the book from the shelves (for Open Access items) you can check-out the item at the Circulation Counter or the self-check machine using your matric card and PIN.
  4. On the other hand, if you are not able to find the book you want, you can use our Interlibrary Loan service. This service is available to graduate student or academic/research staff, which allow them to request for item not available in UTM Library. We will try to locate the item in other academic libraries and have it delivered to UTM Library. Then, user can borrow the item at the Circulation Counter.

• How many books can I borrow with my library card?
  Your loan privileges or quota will vary according to your membership type.

• I am a UTM Alumni. Is it possible for me to use the library?
  Alumni are welcome to browse and consult the library collection. However, access to electronic resources can only be done within the Library premises.

• How to apply for Inter Library Loan?

*Printing services are available at level 5, Sultanah Zanariah Library.

For further information:

Tel : 07-5530188 (Circulation Desk)

       : 07-5530147 (Enquiry / Research Support)
Fax : 07-5572555

Email : lib-enquiryjb@utm.my

UTM Student/Staff – bring along your Matric/Staff ID. Make sure to have the card prominently displayed.
External Members/ALUMNI – bring along your Library Card which you have been issued with. Make sure to have the card prominently displayed.
Visitors – please register with the staff manning the entrance. You will be given a Visitor Card which you need to wear/carry.

• Every new full-time/part-time off campus students and permanent staff members of UTM is issued a UTM identification card when they first register with the University. The barcode, affixed on the reverse of the card, is used to activate the member’s record.
• External Members, UTM Family Members and Corporate Members are required to bring two passport-size photographs to the library and registration can be made at the Circulation Counter during office hours.
• Membership must be renewed annually except for UTM Family Membership.
• Temporary staffs and External Members will be charged RM10.00 on replacement of membership cards.
• Membership cards are non-transferable except to Corporate Members for a fee of RM50.00.

UTM Student/Staff – bring along your Matric/Staff ID. Make sure to have the card prominently displayed.
External Members/ALUMNI – bring along your Library Card which you have been issued with. Make sure to have the card prominently displayed.
Visitors – please register with the staff manning the entrance. You will be given a Visitor Card which you need to wear/carry.

Yes. You can visit other academic libraries for reference purpose and has to bring along the student / staff card.

• How many books can I borrow with my library card?
  Your loan privileges or quota will vary according to your membership type.

• I am a UTM Alumni. Is it possible for me to use the library?
  Alumni are welcome to browse and consult the library collection. However, access to electronic resources can only be done within the Library premises.

• How to apply for Inter Library Loan?

*Printing services are available at level 5, Sultanah Zanariah Library.

For further information:

Tel : 07-5530188 (Circulation Desk)

       : 07-5530147 (Enquiry / Research Support)
Fax : 07-5572555

Email : lib-enquiryjb@utm.my